Relationship Executive (London Based)

Join a prestigious membership organisation where you'll build meaningful relationships with senior business leaders and help shape the future of UK directorship. This role offers direct access to influential directors and the chance to make a real impact on their professional development.

About the Institute of Directors

The Institute of Directors (IoD) is a thriving membership community for Directors in the UK and beyond, where you can connect with other leaders, develop your skills and be heard. At a time when great Directors have never been more important, the IoD offers professional development, valuable connections and influence.

CONNECT – Connect with other Directors and leaders to exchange ideas, learn together, and support each other.

DEVELOP – Advance your skills and knowledge with professional development created by Directors for Directors.

INFLUENCE – Make yourself heard where it matters. The IoD is its members' voice to Government.

Role Overview

Job Title: Relationship Executive

Department: Membership Services

Reporting to: Relationship Manager

Salary: £37,000 - £38,000

Contract: Permanent, 35 hours per week

Location: Hybrid role - home-based with some travel required into our premise at 116 Pall Mall, London, SW1Y 5ED

What You'll Be Doing

You'll be the vital link between IoD members and internal departments. Working with volunteers across Regions and Special Interest Groups, you'll maximise member knowledge and access to benefits while driving retention and growth.

• Communicate effectively with members and volunteers, maintaining deep knowledge of IoD's value proposition and services
• Collaborate with Membership Operations, Events, Professional Development, IAS, Marketing and Communications teams
• Manage relationships with regional and special interest group volunteers, providing excellent support
• Support volunteer community leadership teams through recruitment, onboarding, planning and event creation
• Maintain accurate records and documents on the IoD CRM system
• Review administrative processes for efficiency improvements

What We're Looking For

Qualifications:

• Degree qualified, or alternative suitable career experience

Knowledge:

• Understanding of business, membership organisations and stakeholder engagement
• Strong grasp of operational and administrative processes
• Competency in general financial procedures
• Awareness of GDPR rules

Experience:

• Minimum 3 years' experience working within a membership organisation

Benefits at IoD

• Generous contributory pension scheme
• Life Assurance of 4 x salary, or 8x salary if you have dependents
• 1 x Wellbeing Day, and 2 x Corporate Social Responsibility (CSR) days
• Christmas closure
• Bonus Scheme
• Employee Assistance Programme
• Monthly Employee of the Month Award, and quarterly colleague nominated employee Above & Beyond Award
• Access to Perkbox platform
• Discount in Member café, bar & restaurant
• 25 days annual leave

Ready to Shape the Future of UK Business Leadership?

This is your opportunity to work at the heart of the UK's most influential business community. You'll build relationships that matter while supporting the professional development of the country's leading directors.