Legal Aid Supervisor (Housing)

Do you have a passion for working in the heart of your local community and are driven by making a difference?  Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away.  We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

Our Legal department is looking to recruit a driven, successful and appropriately qualified applicant for the role of Supervisor in the telephone advice team.

The role will be to support with the supervision of caseworkers, successfully deliver the requirements of the contract and offer legal advice to clients with housing and housing related debt matters.

apply here: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas

We are looking for someone who:

Has excellent communication skills

Can manage own time effectively with a keen eye for detail

Can complete tasks to the highest quality

Can monitor and maintain own standards ensuring work is accurate

Has worked in a public-facing role

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

What we offer in return:

28 days entitlement plus bank holidays pro-rata

Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)

Opportunities for further training and continuous professional development

Internal progression opportunities

Supportive environment

Remote/flexible working opportunities, subject to management approval

Paid DBS application, where applicable

5% pension contributions

3 month’s full contractual pay for maternity, upon meeting qualifying criteria

The essentials

Salary: £29,867 to £34,132 per annum

Hours: 40 hours per week

Location: Marble Hall, Derby

Contract: fixed-term until 31/08/2028 (with possible extension)

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us

To apply - applications only via our website: https://www.citizensadvicemidmercia.org.uk/jobs/housing-and-debt-supervisor-tas

Thank you for your interest in our vacancy.  The above role is advertised on a rolling recruitment basis.  We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.

If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion.  Please do not be discouraged from applying for other positions within our organisation. 

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.