Locality Manager

Partners in Support are looking for a passionate and proactive full time (37.5 hours per week) Locality Manager to help lead and shape outstanding services across Hertfordshire.

As a Locality Manager, you will play a crucial leadership role in ensuring the highest quality support across a designated locality of services. You will line manage Lead Support Workers and support teams, working closely with Senior Managers to drive continuous improvement and uphold our organisational values.

You’ll be the person who ensures our services are safe, person-centred, well-led, and compliant — and that the people we support remain at the heart of everything we do.

This role is ideal for someone who is values-driven, organised, confident, and passionate about supporting people to live great lives.

As a Locality Manager, you’ll be responsible for:

Leadership & Staff Development

• Managing, supervising, and developing staff and Lead Support Workers
• Delivering high-quality supervision, appraisals, and probation reviews
• Managing absence, performance, and staffing levels effectively
• Leading team meetings, coaching staff, and modelling best practice

Quality & Compliance

• Ensuring support is person-centred and aligned to individual plans
• Completing and reviewing support plans, risk assessments, and audits
• Managing medication competency assessments
• Analysing accident/incident data to drive improvements

Operational Management

• Creating and overseeing rotas
• Ensuring files, records, and documentation are kept accurate and up to date
• Managing budgets, financial processes, and audit actions
• Handling administrative requirements and organisational returns

Partnerships & Relationships

• Building strong relationships with families, professionals, and the community
• Chairing person-centred reviews and meetings
• Representing Partners in Support professionally at all times

On-Call & Flexibility

• Participating in the 2nd-level on-call rota
• Occasionally working early mornings, evenings, or weekends where needed

Who We’re Looking For

Essential Experience

• 2+ years’ experience managing person-centred support for people with learning disabilities and autism
• Experience supporting people to live independently in their own homes

Skills & Knowledge

• Strong leadership skills with the ability to motivate and inspire
• Excellent organisational and time-management abilities
• Confident, calm, and effective in challenging situations
• Competent IT skills (emails, rotas, word processing)
• Strong understanding of Person-Centred Approaches

Personal Qualities

• Positive, motivated, and proactive
• Patient, calm, and confident with excellent interpersonal skills
• Able to work independently and as part of a team

Other Requirements

• Willingness to work flexibly
• Participation in on-call
• Level 5 Diploma (or commitment to achieve it)
• Full driving licence and access to a vehicle

Benefits

• £40,000 per annum, plus a guaranteed £5,000 per annum for on‑call duties.
• Enjoy a paid day off on your birthday plus additional days off for length of service.
• Full induction and bespoke training with regular updates and progression.
• Guaranteed hours.
• Overtime opportunities available.
• Access to rewards and discounts via The Care Professional Academy.
• Costco card, Blue Light Discount card & Paid DBS check.
• A friendly, supportive working environment.
• Long Service Awards, employee of the month and yearly events.
• Employee Assistance Program.
• Opportunities for career advancement within our ‘Outstanding’ organisation. 

Ready to Make a Difference?
Apply now and be part of a team that truly makes a difference in people's lives!

Applications are reviewed on a rolling basis, and the advert may close before the stated deadline if we find a suitable candidate. We encourage you to apply early to avoid missing out.