Generalist Adviser

Generalist Adviser
Coventry

An Introduction to Us

Coventry Citizens Advice has been supporting the local community for over 80 years, providing free, confidential and independent advice on a wide range of issues, from benefits and housing to employment and debt. As one of the city's largest and most trusted charities, we are committed to helping people overcome challenges whilst championing the issues that matter most to our clients.

We are now looking to recruit a number of Generalist Advisers to join us on a permanent basis, working between 28 and 37 hours per week.

The Benefits

- Salary of £26,798 - £29,525 per annum pro rata (FTE)
- Flexible working arrangements
- Fees paid for membership of relevant professional bodies
- Regular professional development
- Health & Wellbeing services provided through our Employee Assistance Programme, Health Assured
- Specialised professional support through Peppy
- Cycle to Work Scheme
- Free eye tests and contribution towards lenses/spectacles for computer users where appropriate
- Standing desks and walking meetings
- Discounts on leisure facilities and a range of other offers

This is a rewarding opportunity for experienced advisers or caseworkers with a decent grasp of welfare benefits, debt, housing, employment or other common advice to join one of Coventry's most established charities.

You'll have the chance to make a genuine difference to the public every day, helping people navigate difficult situations, understand their options and move forward through compassionate, person-centred support.

What's more, you'll discover a collaborative organisation that is committed to your ongoing development, offering flexibility, professional support and the opportunity to broaden your knowledge across a wide range of advice areas.

The Role

As a Generalist Adviser, you will provide accessible, confidential and person-centred advice to people across the Coventry area seeking support with a wide range of issues.

Specifically, you will deliver advice through drop-in sessions at community outreach locations, face-to-face appointments, telephone appointments, and remote channels. You will help people understand their options, make informed decisions and take practical next steps.

You'll manage your own caseload whilst supporting volunteers and contributing to an inclusive, collaborative team that is committed to delivering a high-quality advice service.

Additionally, you will:

- Maintain accurate case records and supporting documentation
- Research and interpret information to provide accurate advice
- Travel between outreach locations across Coventry
- Contribute to the continuous delivery of a high-quality service

About You

To be considered as our Generalist Adviser, you will need:

- Experience providing information, advice or casework, together with an understanding of sensitive, person-centred interviewing
- Generalist-level knowledge of welfare benefits, debt, housing, employment and other common advice areas
- The ability to research, interpret and explain complex information clearly and accurately
- The ability to maintain accurate case records, meet deadlines and manage competing priorities
- Confident IT skills, including Microsoft Office, electronic information resources and case management systems
- A full driving licence and the willingness to travel regularly between outreach locations across Coventry

Please note, CVs are not accepted for this role.

The closing date for this role is the 30th August 2026.

Other organisations may call this role Advice Worker, Welfare Adviser, Benefits Advisor, Support Worker, Caseworker, Information Adviser, Welfare Caseworker, or Benefits Caseworker.

Webrecruit and Coventry Citizens Advice are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to develop your career as a Generalist Adviser, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.