CRM Officer

Do you enjoy being the go‑to person for a CRM system that really matters? Are you looking for a role where you can shape how Dynamics 365 is used across an organisation?

12‑month FTC | Hybrid (2 days in the office, London) | Up to £45,000

We’re supporting a well‑established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function.

This is a hands‑on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues’ day‑to‑day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12‑month fixed‑term basis, with the potential to become permanent.

The role
You’ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:

• Managing and triaging requests via the CRM ticketing system
• Resolving technical and non‑technical CRM issues and working with external suppliers
• Maintaining data quality through cleansing, de‑duplication and governance
• Managing user access, permissions and security roles
• Delivering CRM training (1‑2‑1 and group sessions) and producing clear user guidance
• Creating reports and dashboards to support insight and decision‑making
• Identifying opportunities to streamline processes and introduce automation

About you
You’ll be confident working with users at all levels and comfortable taking ownership of a business‑critical system. You’ll have:

• Proven experience administering Dynamics 365 CRM
• Strong data management and problem‑solving skills
• A good understanding of GDPR and data governance
• Advanced Excel skills and experience working with multiple business systems
• Experience working in or alongside a ticketing or support environment
• Clear communication skills and a supportive, collaborative approach

Why apply?

• Salary up to £45,000
• Hybrid working – 2 days per week in a central London office
• A new role with real scope to shape CRM ways of working
• Potential for the role to become permanent after 12 months
• Supportive, values‑driven culture

 
If this exciting opportunity is of interest, please get in touch ASAP. We are reviewing CV’s as they come through!  

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.