Community Advisor

Do you have a passion for working in the heart of your local community and are driven by making a difference?  Then Citizens Advice Mid Mercia is the organisation for you.

Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won’t turn people away.  We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

We are looking for a full-time Community Advisor to join our Guidance, Advice, Information and Network (GAIN) Project based in Birmingham.

Community Advisors provide personalised support to disadvantaged and vulnerable adults across Birmingham, helping them improve their health, wellbeing, and independence. Working across the city's four main quadrants, Advisors deliver practical guidance and support through accessible community outreach locations.

The role involves assessing individual needs, developing tailored support plans, and connecting people with relevant local services and resources. By building strong relationships with individuals, community groups, and partner organisations, Community Advisors empower people to overcome challenges, access the support they need, and achieve better outcomes.

This is a rewarding opportunity to make a meaningful difference in people's lives, supporting individuals with multiple and complex needs to lead healthier, more independent futures.

apply here: https://www.citizensadvicemidmercia.org.uk/jobs/community-advisor

We are looking for someone who:

Has excellent communication skills

Can complete tasks to the highest quality

Can monitor and maintain own standards ensuring work is accurate

Is experienced in working with a diverse range of people and providing a welcoming environment for clients

Is in possession of a full driving licence and use of a car, or otherwise able to fulfil the travel requirements necessary

Responsibilities / Key Tasks:

Interview clients using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities

To interpret information and present options to clients

Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate

To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities

Provide advice, information, and guidance on a wide range of issues, including housing, benefits, debt, employment, and health services.

Work collaboratively as part of a multi-agency team, building strong relationships with local organisations to raise awareness of the service and strengthen support available within the community.

Full training and support will be given to the successful candidate to enable them to carry out their role

What we offer in return:

28 days entitlement plus bank holidays pro-rata

Full advice training is offered to all members of staff regardless of role to Advice Quality Standard (AQS)

Opportunities for further training and continuous professional development

Internal progression opportunities

Supportive environment

Remote/flexible working opportunities, subject to management approval

Paid DBS application, where applicable

5% pension contributions

3 month’s full contractual pay for maternity, upon meeting qualifying criteria

Potential additional permanent contracted hours, where the organisational need exists

The essentials

Salary: £24,784.50 - £26,309 per annum depending on experience plus travel expenses

Hours: 37.5 hours/week

Location: Hybrid at outreach venues across Birmingham and maybe required to travel to CAMM offices/remote

Contract: fixed term until 30 November 2029 (with possible extension to 30 Nov 2031)

Please visit our website to find the full Job Description and Person Specifications for this role and a helpful Candidate Guide on our recruitment process - https://www.citizensadvicemidmercia.org.uk/work-with-us

To apply - applications only via our website  https://www.citizensadvicemidmercia.org.uk/jobs/community-advisor

Closing Date: 21 September 2026

Thank you for your interest in our vacancy.  The above role is advertised on a rolling recruitment basis.  We reserve the right to withdraw or close this vacancy at any time, without prior notice, before the advertised closing date. Please apply as soon as possible to avoid disappointment.

If you do not hear back from us within 15 working days, please assume that your application has been unsuccessful on this occasion.  Please do not be discouraged from applying for other positions within our organisation. 

We are a Disability Confident Employer

Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer, and values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.