Activities & Wellbeing Co-ordinator (Customer Experience Lead)

Activities & Wellbeing Co-ordinator (Customer Experience Lead) Full & Part Time Roles available

£26,436 per annum (pro-Rata)

Up to 40 hours per week on a rota basis (weekends included)

Cedar Lodge, Eastfield Lane, Whitchurch-on-Thames, Reading, RG8 7EJ

Role Overview

Do you want to have fun and make peoples day every day?! Do you believe older people have so much to teach us and so much to give? Do you understand that living with purpose is key to the lives of everyone? Are you great at helping people and enabling people to feel special? Are you tech savvy and great at social media? Then we may have the role for you! 

We’re looking for a creative, enthusiastic and caring Activities & Wellbeing Co-ordinator (Customer Experience Lead) to join our team at Cedar Lodge Care Home where we’re passionate about creating exceptional experiences for the people who live with us.

Responsibilities and Duties

• Planning meaningful activities, entertainment, celebrations and events.

• Creating experiences around residents’ interests, hobbies and life stories.
• Organising outings, gardening and community activities.
• Building relationships with local schools, community groups and organisations.
• Working with families to create a strong sense of belonging.
• Bringing our ‘Ohana’ ethos to life — making everyone feel valued and included all day, every day.

Skills, Qualifications and Abilities

• Passionate & Caring: You have a genuine desire to make a difference in people’s lives.
• Creative & Enthusiastic: You bring fresh ideas to the table and have the energy to see them through.
• Community-Oriented: You value connections with the wider community and can engage others in meaningful ways.
• Dedication & Commitment: You’re someone who’s in it for the long haul, ready to become an integral part of our extended family.
• Proficiency in IT, including Microsoft Office and internal applications; with the ability to learn new systems quickly.
• Ability to work collaboratively as part of a team while also being self-motivated and capable of working independently.

The Care Home and Company 

Cedar Lodge opened in July 2025; a 45-bed nursing and dementia specialist care home in the heart of Whitchurch-on-Thames, combines modern comfort with classic charm, offering a welcoming home for people who need care & support. With spacious en-suite bedrooms, spectacular communal areas, and beautiful gardens, Cedar Lodge is a place to live well and thrive. We are looking for people to join our heart-centred team who will provide exceptional, personalised care, ensuring everyone feels valued, supported, and at home at Cedar Lodge.

To find out more information about EQ Care, please visit our website: www.eqcare.org 

Benefits of working at EQ Care 

• ½ day off for your birthday – start your celebrations early!
• Blue Light Discount Card – access exclusive savings and offers.
• 28 days of annual leave (pro rata) – enjoy a healthy work-life balance. 
• Salary advance scheme (Level) – access earned pay when you need it.
• Contributory pension – helping you plan for your future.
• Dedicated Learning & Development – continuous training and career growth opportunities.
• Team member rewards – recognising and celebrating your hard work. 
• Free meals on shift – enjoy a meal on us while you work.
• Free tax review service – making sure you keep more of what you earn. 
• Refer a friend scheme – earn up to £500 for successful referrals! (Terms apply)

Please note: If you are not a UK resident, you must already have the legal right to work in the UK, with at least 14 months remaining on your visa. We are unable to offer visa sponsorship.

** This job description may differ as new information technology, policies and contractual agreements change, and we reserve the right to vary duties without notice