Volunteers-Tuesday Team Okehampton

Our volunteering roles

We are looking for Volunteer Advisers to help us build a new Tuesday Team at our Okehampton office.   Our volunteer Advisers give confidential advice online, over the phone and in person, to help our clients resolve their problems. 

What might you do as an adviser?

• Complete an introduction to Citizens Advice and comprehensive training for your role
• Talk to clients over the phone, online or face to face to explore what problems they’ve come for help with
• Find information about the clients’ problems and help them to understand their options
• Complete benefit checks to make clients aware of what benefits that they are entitled to
• Help to assess a client’s debts and provide money management advice
• Refer or signpost for more specialist or in depth advice where needed

What’s in it for you?

• Make a real difference to people’s lives
• Learn about a range of issues such as benefits, debt, employment and housing
• Build on valuable skills such as communication, listening and analysing
• Increase your employability
• Work with a range of different people, independently and in a team.
• Have a positive impact in your community-We’ll reimburse your expenses too

What do you need to have?

You don’t need specific qualifications but you'll need to be…

• Available on a Tuesday and able to commit to regular weekly volunteering
• Friendly and approachable
• Non-judgmental, able to respect views, values and cultures that are different to your own
• Good at listening to others
• Someone with excellent written and verbal communication skills
• Someone who has good numeracy skills (essential for benefits and money advice roles)
• Able to demonstrate good IT skills
• Able to understand information and explain it to others
• Willing to learn about and follow the Citizens Advice aims, principles and policies
• Willing to undertake comprehensive training in your role
• Able to commit to at least one day a week volunteering with us.

The Citizens Advice service is committed to valuing diversity and promoting equality. We welcome volunteers from all backgrounds.

If you enjoy helping people, are keen to learn and are available on Tuesdays, we’d love to hear from you!