Supporter care operations officer

Supporter care operations officer

Contracted to our Peterborough office with the flexibility for hybrid working

Salary £26,500 - £29,000 depending on experience

Full time: 37.5 hours per week (Monday to Friday)

Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. 

As a supporter care operations officer, you will play a key role in supporting the day-to-day operations of the Supporter Care and Finance teams, helping to deliver an excellent experience for our supporters. The role combines operational administration, financial processes and supporter care, with responsibilities including Gift Aid validation, reporting, direct debit administration, donation processing and responding to supporter enquiries. You will ensure processes are completed accurately and efficiently, while identifying opportunities to improve ways of working and enhance the supporter journey.

With experience of working in a customer services role, with strong administration and telephone skills, you will be able to plan and prioritise tasks effectively. You will also have experience interacting with customers through social media channels.

In addition, you will be competent in Microsoft Office products and be at intermediate level in Microsoft Excel. The ability to reconcile differences in figures is important for the Gift Aid validation, monthly reporting, and other tasks within your area of responsibility.

If you are interested in the position, please complete the online application form and submit together with your CV.

We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community.

Closing date: Thursday 17 September 2026

Telephone interviews will be held week commencing 21 September 2026 and interviews will be held in our Peterborough office week commencing 28 September 2026

No agencies please