Sunday Charity Shop Manager

About us:  

Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life-saving service is provided 24/7 by helicopters and by rapid response vehicles.  

Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.  

They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.  

Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.  

Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!  

Job purpose:  

The purpose of this role is to oversee the daily operations of the shop to maximise sales and profits for the charity. Working closely with the Shop Manager and a dedicated team of volunteers you will ensure customers’ needs are met through the sales of our supporter’s pre-loved items ensuring the highest standards of customer service is provided. 

Summary of duties and responsibilities:  

• Supervise the day-to-day operations of the shop, including opening and closing procedures. 
• Responsible for ensuring the shop is presented to the highest standards through effective visual merchandising and window displays. 
• Ensuring the shop is adequately stocked through our supporters’ donations driven by local campaigning and advertisement. 
• Ensure all supporters' donated goods are sorted and distributed with care daily. 
• Ensuring Gift Aid is at the forefront of the shop culture and is captured at every opportunity. 
• Ensure all items are priced effectively to maximise profits in line with EHAAT’s pricing guide. 
• Ensure that all cash handling procedures are adhered to and all account reconciliation tasks are completed daily. 
• Working alongside the Assistant shop manager to ensure all trading hours are covered sufficiently. 
• Recruit, train, and schedule existing volunteers to support with the shop operation. 
• Maintain a positive and inclusive work environment in line with EHAATS policies and values. 
• Ensure that all customers receive exceptional service and that high standards of service are always delivered. 
• Handle customer inquiries, complaints, and special requests promptly and professionally. 
• Working closely with the Area Manger to ensure data led decisions are made to maximise sales and profits throughout the shop. 
• Monitor sales performance and adjust strategies accordingly. 
• Build relationships with the wider charity team including workplace, fundraising and marketing. 
• Utilise social media and other marketing channels to promote the store and its offerings. 
• Attend retail meetings and charity team meetings when required. 
• Monitor shop supplies, i.e. bags, labels, till rolls etc and coordinate with the Charity office as to what is needed. Place orders as necessary. 
• Help promote Charity events and raise brand awareness within the community. 

Person Specification 

Essential: 

• A highly motivated, "can-do" attitude.
• Trustworthy, patient, empathetic, and able to lead by example.
• Excellent interpersonal and team-working skills.
• Emotionally intelligent and eager to learn.
• Experience of working within the charity sector
• Experience of managing a Team
• Experience of IT systems 
• Problem solving skills 

Desirable: 

• Experience in retail management.
• Experience pf working with Volunteers

Other roles you may have experience within: 

Retail advisor, retail assistant, customer service assistant

Please note that your application form will be used for shortlisting, so please ensure everything you wish to include is covered in the form.  

This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a basic DBS check as a condition of employment. 

If you would like an informal chat about the role, please contact recruitment@ehaat.org and we will organise a time to speak to one of the team. 

Disclaimer: Essex & Herts Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.