Services Manager - South West

About Us:

Pact (Prison Advice and Care Trust) is a dynamic charity that supports prisoners, people with convictions, and their families. We are committed to improving continuity of care, fostering effective partnerships, and ensuring dignity, respect, and well-being for everyone we serve.

We are looking for an exceptional Services Manager to lead the delivery of our prison-based and community services in the region, ensuring excellence in performance, innovation, and impact.

Key Responsibilities:

As the Services Manager, you will:

1. Lead and Deliver: Oversee the delivery of Pact’s services within your region, ensuring they consistently meet performance requirements and commissioners’ expectations.
2. Support and Enable: Inspire and support teams and individuals to achieve their objectives, fostering a positive and effective work environment.
3. Collaborate: Build and maintain strong partnerships within and across prisons, promoting cohesive and effective service delivery.
4. Promote Well-being: Cultivate a culture of health, well-being, and effectiveness across all services under your leadership.

Aims:

Your work will focus on:

1. Improving Continuity of Care: Enhancing support for prisoners, families, and carers during custody and post-release.
2. Innovative Family Support: Developing and maintaining impactful family support services that meet the unique needs of our beneficiaries.
3. Upholding Dignity: Ensuring children, families, and prisoners are treated with respect and actively involved in shaping our services.
4. Showcasing Impact: Promoting the effectiveness of our services to diverse audiences, securing recognition and support for Pact’s approaches.

Scope of Services:

You will manage a range of services, which may include:

1. Family and Significant Others Services: Supporting relationships and emotional well-being.
2. Probation Contracts: Delivering services to those on probation to strengthen family ties and mental health.
3. Activity Hubs and Community-Based Services: Facilitating family/relationship building, supporting continuity of care, and assisting through-the-gate transitions.
4. Grant-Funded or Contracted Services: Leading other initiatives as secured.

What We’re Looking For:

1. Proven experience in service delivery and management, preferably in a justice or social care setting.
2. Strong leadership and team-building skills.
3. Excellent communication and partnership-working abilities.
4. A passion for supporting prisoners, families, and carers to achieve better outcomes.

Other information:

Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check.  Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.